Privacy Policy

1. Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your enquiry. The categories of information we collect include:

a) Information You Provide Directly

• Contact form submissions: Full name, phone number, email address, and message content when you submit an enquiry via our website contact form.
• WhatsApp communications: When you initiate contact through our WhatsApp button, your phone number and any messages you send become part of our communication record.
• Direct enquiries: Information shared via telephone calls or email to sales@greasetrapcleaning.ae.

b) Information Collected Automatically

When you visit greasetrapcleaning.ae, certain data is collected automatically by our analytics and advertising tools:

• Google Analytics (via Google Tag Manager GTM-5QQCD3T): Pages viewed, time on site, traffic source, browser type, device type, and approximate geographic location (city-level). IP addresses are anonymised.
• Meta Pixel (ID: 1603602547059593): Page visits, button click events (including WhatsApp click events), and general browsing behaviour used for advertising measurement and audience building on Meta platforms.
• LiteSpeed Cache: Performance-related cookies that help your browser load pages faster on repeat visits.
• WPForms: Session cookies used to maintain form functionality and prevent duplicate submissions.
• Standard server logs: IP address, browser user-agent, referral URL, and timestamps, retained briefly for security and troubleshooting purposes.

c) Information We Do Not Collect

We do not collect payment card details on this website. All financial transactions, where applicable, are handled through separate, secure channels. We do not knowingly collect data from individuals under the age of 18.

2. How We Use Your Information

We use the personal information we collect for the following purposes, each of which represents a legitimate business interest or is necessary to fulfil your request:

• Responding to enquiries: To contact you in reply to a form submission, WhatsApp message, phone call, or email about our grease trap cleaning and facility services.
• Service delivery: To schedule site visits, prepare service quotations, and coordinate cleaning, maintenance, or installation work at your premises.
• Website analytics: To understand how visitors use our website so we can improve content, navigation, and user experience.
• Advertising performance: To measure the effectiveness of our paid advertising campaigns on Google and Meta, and to reach relevant business audiences who may benefit from our services.
• Compliance and record keeping: To meet our legal obligations under UAE commercial law, VAT regulations, and any applicable licensing requirements.
• Security: To detect and prevent fraudulent activity or unauthorised access to our website.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device by your browser. The cookies active on greasetrapcleaning.ae fall into the following categories:

Managing cookies: You can control or disable cookies through your browser settings at any time. Disabling analytics or marketing cookies will not affect your ability to browse our website or submit an enquiry. However, disabling essential or functional cookies may affect website performance or form submission behaviour.

For more information on how Google uses data collected via its tools, visit policies.google.com/privacy. For Meta’s data practices, visit facebook.com/privacy/policy.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Service providers: Third-party platforms that help us operate our business, including Google LLC (Analytics, Ads, GTM), Meta Platforms Inc. (Pixel, WhatsApp Business), and our web hosting provider. Each is bound by its own data processing terms.
• Legal requirements: Where disclosure is required by applicable UAE law, regulation, or a valid order from a competent authority, including the UAE Data Office.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• Safety: Where we believe disclosure is necessary to protect the rights, property, or safety of our company, employees, clients, or the public.

All third-party data processors are required to handle your information securely and only for the purposes we specify.

5. Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by UAE law:

• Enquiry records (contact form, email, WhatsApp): Retained for up to 5 years from the date of last contact, consistent with UAE commercial record-keeping obligations.
• Service and contract records: Retained for a minimum of 5 years after completion of services, in compliance with UAE Federal Law No. 2 of 2015 on Commercial Companies and VAT record requirements.
• Analytics data: Retained within Google Analytics for 14 months under our account configuration, after which aggregate reports remain but individual user data is deleted.
• Server logs: Retained for 30 days for security purposes, then deleted.
• Marketing / Pixel data: Subject to Meta’s own data retention schedule as outlined in their Data Policy.

When data is no longer needed, we delete or anonymise it securely.

6. Your Rights Under UAE PDPL

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and subject to the conditions set out therein, you have the following rights regarding your personal data:

• Right to access: You may request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we limit our processing of your data in certain circumstances (for example, while you contest the accuracy of the data).
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, commonly used format.
• Right to object: You may object to the processing of your personal data for marketing purposes at any time. We will cease that processing upon receiving your request.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 30 days of receiving a verified request. We may ask you to confirm your identity before processing the request. There is no charge for submitting a rights request, though we reserve the right to charge a reasonable administrative fee for manifestly unfounded or repetitive requests, as permitted under the PDPL.

If you believe your rights under the PDPL have not been upheld, you may file a complaint with the UAE Data Office at dataoffice.gov.ae.

7. Children’s Privacy

Our website and services are directed exclusively at businesses and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it without delay.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website (HTTPS).
• Access controls restricting personal data to authorised staff only, on a need-to-know basis.
• Regular security reviews of our web infrastructure and third-party integrations.
• LiteSpeed server-level caching and firewall protections.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to apply commercially reasonable protections, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights, we will notify the UAE Data Office and affected individuals in accordance with our obligations under the PDPL.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any changes are posted constitutes your acceptance of the revised policy. If we make changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly (for example, via email if you have an active enquiry on record).

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how we handle your personal information, please contact our team:

• Email: sales@greasetrapcleaning.ae
• Phone / WhatsApp: +971 58 570 7110
• Website: greasetrapcleaning.ae
• Address: Dubai, United Arab Emirates

We aim to respond to all privacy-related correspondence within 5 business days and to resolve all formal rights requests within 30 days as required by the PDPL.

Registered Legal Entity

Al Khayam Catering Equipment Trading LLC